سياسة الاسترداد

Last updated: October 22, 2026

Returns

You can request a return within 14 calendar days of receiving your order. Return eligibility depends on the items in your order.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Exchanges

We offer size or color exchanges for ready-made items. Contact us at contact@bmdeek.com before returning your item to arrange an exchange. If you request a different size or color and the item received matches your order, you are responsible for the shipping costs of returning the item and sending the replacement. If the item is defective or we sent the wrong item, we will cover the shipping costs to resolve the issue.

Refunds

We will inspect your return and notify you whether the refund was approved within 14 business days of receiving your returned item. If approved, we will issue the refund to your original payment method within that same 14-business-day period, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at contact@bmdeek.com.